Cancellation and Refund Policy

Effective Date: 23-07-2024

1. Introduction

Thank you for shopping with RaithuEbazaar. We strive to provide the best service to our customers. If you are not entirely satisfied with your purchase, we're here to help.

2. Cancellation Policy

2.1 Order Cancellation by Customer:

• Customers can cancel their order within 24 hours of placing the order, provided the order has not been dispatched.
• To cancel an order, please contact our customer service at info@raithuebazaar.com.

2.2 Order Cancellation by RaithuEbazaar:

• RaithuEbazaar reserves the right to cancel any order for reasons including but not limited to product unavailability, pricing errors, or issues identified by our fraud detection department.
• If your order is canceled by RaithuEbazaar, you will be notified and refunded in full.

3. Refund Policy

3.1 Refund Eligibility:

• To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned.

3.2 Process for Refund:

• To initiate a return, please contact our customer service at [insert contact details] within 7 days of receiving your order.
• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

3.3 Late or Missing Refunds:

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company, it may take some time before your refund is officially posted.
• Next contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund yet, please contact us at info@raithuebazaar.com.

4. RaithuEbazaar Wallet

4.1 Adding Funds to Wallet:

• Customers can add funds to their RaithuEbazaar Wallet through various payment methods provided on the website.
• Funds added to the RaithuEbazaar Wallet can be used for future purchases on RaithuEbazaar.

4.2 Refunds to Wallet:

• If a refund is processed, the amount can be credited back to the RaithuEbazaar Wallet instead of the original payment method, at the customer's discretion.
• Funds in the RaithuEbazaar Wallet are non-transferable and can only be used for purchases on RaithuEbazaar.

4.3 Wallet Balance Expiry:

• Wallet balances do not expire and remain available for use unless otherwise stated by RaithuEbazaar.

5. Contact Us

If you have any questions about our Cancellation and Refund Policy, please contact us at:

• Email: info@raithuebazaar.com
• Phone: 9493492288